At Insuraplex we know that even the best systems and processes are not enough, we needed to come up with a strategy to attract and retain the best staff, the highest three reasons staff leave an organization is lack of autonomy to make decisions, being rewarded financially and being appreciated.

We have developed a software strategy that not only gives our staff autonomy but makes every action easy and time efficient.

At Insuraplex we have kept our ongoing overheads extremely low, purchasing our premises, vehicles and software outright. This ensures our overhead running costs are kept to an absolute minimum so we can share profit with our staff, rewarding and appreciating their efforts on an ongoing basis.

Our goal is to secure the best quality, most experienced staff in the industry. Our equitable profit-share arrangement has already attracted a pool of proven staff members that can be deployed as we grow - allowing us to quickly increase capacity during peak times when our clients need our help most.

We have applied razor-sharp analysis to every stage of the insurance reinstatement process, using these insights to develop our own step-by-step approach. Automation is employed wherever possible, to allow our staff to concentrate on critical human-led elements and ensure the client’s needs are met every time, on every project.

After developing our new approach to insurance reinstatement, we turned to technology to help bring these ideas to life, quickly realising that no existing software package could deliver the key innovations and insights we required.

Instead, we worked with skilled software developers to design a custom solution that is logical, functional and easy to use.

Our bespoke software ensures consistent quality with the ability to see potential problems before they arise, prompting human intervention to minimise delays for our clients.

We cannot control where our next job will be and where our staff live, so we wanted a central location, after doing research and following the leads of all the major transport companies the best location was along the western ring road close to the Tullamarine freeway. This location allows immediate freeway access to head North, South, East or West and ensure we can cover the greater Melbourne area with ease.

Our construction managers who are located strategically find it easy to travel to the office through the day during site visits and for meetings etc.

As soon as we are given the opportunity to quote on or deliver a project, we begin strategising to find solutions for our clients.

Every project - large or small – is assigned a programme that determines not only when things will happen, but also when critical decisions and selections need to be made. At every stage, we are aggressively and transparently working towards the completion date – ensuring all key players are informed and on board.

Rather than working on our corporate image, we believe in investing in our product. We know that reducing issues and problems for our clients will result in consistent work and referrals to keep us busy, without needing to plough money into marketing spend. Ultimately, Insuraplex strives to reduce costs through proactively solving problems before they arise.